Don’t miss this chance to give your team (and yourself) the skills to thrive. This training will be done in three, two-hour sessions from 10AM to NOON on the following MONDAYS:
DATE CHANGE: Now starting October 6th (formerly Sept 22) with the final training on Monday, November 3rd.
- Session 1: October 6th @ The Festhalle
- Session 2: October 20th @ Icicle Village Resort
- Session 3: November 3rd @ Icicle Village Resort
Session 1 will focus on growth mindset, adaptive skills, and listening. The session is designed to bring awareness of our impact and approach, grow emotional intelligence for mutually beneficial interactions, and the art of creating experiences where people feel heard and cared about.
Session 2 focuses on understanding people and the behavioral styles model for customer service, identifying our own style and how it impacts how we 'show up' with others, and how we can create mutually beneficial interactions.
Session 3 introduces the C.A.R.E model for quality customer service (curiosity, affirmations, reflective listening, and empathy), how to receive feedback non-defensively, and tools for de-escalation.
Each training is different and although designed in succession, each are stand alone sessions.
FREE FOR CHAMBER MEMBERS